TERMS AND CONDITIONS SHIPPING POLICY
Be advised that this shipping policy reflects our shippers policy. Roses from the South does not ship your Roses.
RosesFromTheSouth.com is not responsible for late shipments due to omissions and external causes including weather conditions, wrong address, interruptions or any failure of performance whether or not resulting from acts of God, theft, destruction or other causes. RosesFromTheSouth.com Is not responsible for flight cancellations or delays. RosesFromTheSouth.com does not have any relationship with any airlines.
Actual product may have some differences to the pictures shown on this website.
RosesFromTheSouth.com is not responsible for late or early deliveries.
Prices may be subject to change without prior notice. Claims and credit requests must be placed no later than 24 hours after receiving the product; pictures of the flowers are necessary in order to issue a credit. Approved Claims will be credited back to the charge card the last Friday of the month after complaint is settled. Any cancelation is subject to a 15% of the total order fee. No cancelations accepted 5 days prior to delivery date. Cancelations within 10 days of delivery date are subject to a 50% of the total order fee.
RosesFromTheSouth.com is not responsible for UPS, FedEx or any carrier including airlines late shipments or delays from the original schedule. If flowers are delivered after the requested date because of a carrier (FedEx) related problem, RosesFromTheSouth.com will not issue a credit.
RosesFromTheSouth.com is not responsible in any way for shipments after 24 hours of the delivery date.RosesFromTheSouth.com is not responsible for bad care and handling of the product, and proper care of the flowers is entirely the customer responsibility.
Complaints concerning part of the order supplied cannot be a cause for rejecting the entire order.
Never use walk in coolers, freezers or home refrigerators as these are not suited to fresh flower storage and can damage your flowers.
Most our flowers are shipped Via FedEx, UPS or DHL overnight and must be signed for. It is not our responsibility if you miss the delivery and the flowers arrive damaged because of excessive travel time. Please be aware that signing a door slip from any carrier any time in the past authorizes that carrier to waive the signature.
We make every effort to provide the exact flower you order. If in the rare event that high demand, crop failures or poor weather conditions prevent the availability of an exact flower, we may substitute other similar flower varieties. Although our system has confirmed your order in dealing with agricultural products and international deliveries there is always a possibility an order may not be filled. RosesFromTheSouth.com will only credit the amount of the undelivered order and will not be held liable for any inconveniences arousing from these events.
We use different airlines to ship our flowers, and the selection of an airline is a discretional decision that is based on things such as space and flight schedules. Prices on shipping may be changed by an airline without prior notice.
